HOLIDAYS

All parents are able to take up to 1 week (5 days) holiday per year. These days are to be taken consecutively and on the basis that at least 4 weeks prior notice is given in advance to Hayley’s Little Heroes. 

Any holidays taken without the prior 4 weeks’ notice will be charged at your normal standard rates of pay.  

Hayley will take up to 2 weeks of holiday per year, dates will be given to all parents in advance and no fees will be charged for these periods. Dates are most likely to be but not limited to school holidays. 

PUBLIC HOLIDAYS

Hayley’s Little Heroes will not open during Bank Holidays, these days will be spent with my own children and family.

CHRISTMAS & NEW YEAR

Hayley’s Little Heroes will close at 2 pm Christmas Eve should it fall on a weekday and may re-open for a period between Christmas and New Year depending upon when these dates fall. These dates will be given in advance.  

Hayley’s Little Heroes will be closed on New Year’s Eve and New Year’s Day and will re-open between the 2nd and the 5th depending on when these days fall. These dates will be given in advance. 

KINDERLY APP

Here at Hayley’s Little Heroes, we use a phone app called Kinderly. This is free to download from your mobile app store. Via this app, you can track what activities your child(ren) does throughout the day, what they have eaten, if they have slept and any nappy changes or potty-training progress. This is also where we will track your child’s development and you can keep an eye on their progress. We will add any photographs and observations of your child. It also stores permissions, risk assessments, and invoices which allows you to comment on your child’s photos and profile. This will also allow you to send messages throughout the day. It is a closed system and only available to parents of Children at Hayley’s Little Heroes, access is granted by Hayley, and passwords are also set by Hayley so you can rest assured that anything shared is only viewed by you.

SICKNESS & ABSENCES

Any child in the care of Hayley’s Little Heroes that is sent home ill or does not attend due to illness will still be charged for any set days that are not used. Should I myself become ill or one of my children and this results in unused days or children being sent home then these days will not be charged.  

Any fees that have already been paid in advance will be deducted from the following month’s invoice. Should an illness last more than 3 days and/or result in a hospital stay then a retainer may be charged instead of full fees to retain your child’s place at Hayley’s Little Heroes. The retainer amount will depend upon your child’s set days. A minimum of 50 percent will be payable regardless.  

COURSES & TRAINING DAYS

Wherever possible any courses or training that is essential to my role as your childminder will be taken outside of opening hours. Where this is not possible at least 4 weeks’ notice will be given and no fees will be charged.

MEDICATIONS

Any medication other than Calpol or Neurofen (which will be on-site for my own children) will not be administered without a clear prescription label with the date it was prescribed and the child’s full name. 

Calpol and Neurofen will not be administered for more than 3 consecutive days unless a child has been seen by a GP. Only the recommended dose as stated on the packaging will be administered, and medications that are not in the child’s name will not be given. 

Any ongoing medications must be brought in with the child daily and cannot be stored on the premises overnight. Empty medication packaging will be sent home to be disposed of. 

OUTINGS

Outings including local parks, libraries, and museums will occur when staffing conditions suffice. For any outings out of the area that may require the use of transportation, public or otherwise, parents will be informed, and separate permission will be sought prior to departure.

NOTICE PERIOD

Should you wish to remove your child from the care of Hayley’s Little Heroes, then a minimum of 4 weeks’ notice is required or an early cancellation fee of 2 full weeks may be charged.  

If your child is in receipt of funded hours and no notice period is given, then Hayley’s Little Heroes reserves the right to withhold the release of funded hours or charge a fee of 2 full weeks fees will be payable online before the release of the aforementioned funded hours.  

UNCOLLECTED CHILD

Should any child under the care of Hayley’s Little Heroes not be collected by the named person at the agreed times as set out in this contract by you, then we will attempt to contact the child’s parents. If no contact is made after 3 attempts the emergency contacts will be called. Failure to reach emergency contacts will result in the police being contacted and the Local Authority on Duty Social Worker.

COVID 19

Due to the COVID pandemic of 2020 certain adjustments and requirements have had to be made to certain parts of Hayley’s Little Heroes Policies and Procedures.  

Our sickness Policy states that when Hayley or one of her children becomes ill and may have to close then no fees will be charged. Should Hayley or one of her children become ill with COVID or should we have to isolate then fees will still be charged during this time. 

SYMPTOMS OF COVID 19 

• High Temperature – Hot to the touch on your chest or back.

• A new continuous cough – Coughing for more than an hour.

• A loss of smell or sense of taste. 

Should any child in the care of Hayley’s Little Heroes display any of the above symptoms then parents/carers will be called to collect them immediately, and they will not be allowed to return until they have a test to show that they are clear of the virus and or completed their isolation period. Should any parent or child notice that they have any of the above symptoms then Hayley’s Little Heroes would ask that you please stay away and get yourselves/children tested before returning to Hayley’s Little Heroes for the safety of Hayley the staff and children that attend the setting.  

Normal sickness policy fees will be charged for the duration of any child/parental illness/ self-isolation due to COVID19. This is a minimum of 50% of fees normally charged. This will not apply to any children receiving 15/30 hours of Govt Funding. 

UPDATE 

I am aware that with new government guidelines children under the age of 18 are no longer required to isolate when a member of the household tests positive for COVID-19. However, due to the fact that we have both vulnerable children, babies, and staff here at Hayley’s Little Heroes, we will be sticking to the original government guidance and asking that you keep your child off for the recommended isolation period, or for the very least a minimum of 2 days after a positive test or symptoms starting. If your child has a negative test on the second day then they may return to the setting as normal on day 3.  

We realise that this may be inconvenient for some of you but we ask you to understand that as we care for children and have vulnerable persons here it would be irresponsible of us to not at least take precautions.  

Please refer to our Contact Us page to enquire for more information about our services.